Is United & Continental together a good idea?
I've spent the last week thinking about whether I like the United + Continental merger. There are lots of articles in the press you can read (Ill share some below), but this post is more my thoughts on the deal.
Obviously understanding its impact cannot be done fully until we assess the success of the integration. But at least on paper, there are some positive things about this deal that just might make it a relatively good idea for at least United.
First off, let me share my general philosophy on airline mergers -- namely, they're pretty much always a bad idea. They sound good, appear sexy, but are tough as anything to pull off right and generally end up with a wholly mediocre airline. In many cases, however, that's a huge step up from a bankrupt or liquidated airline. And there lies the rationale -- mergers are an acceptable alternative to liquidation. In the case of US Airways and America West back in 2005 -- it was exactly that. US Airways was likely going to be sold off in parts if that merger didn't occur. The resulting carrier is mediocre and still struggling, but at least employees and shareholders have something!
The Delta + Northwest merger was not quite on the courtroom steps, which gave me considerable pause. The integration went very very well (likely the best yet) and as such, stakeholders have generally benefited. It's unclear what the long term implications of value creation are, but my skepticism on that deal is so far proving unfounded. In that case, we had Northwest, which was struggling mightily, and Delta,who was on more solid footing but also with an unclear future. In hindsight, it's hard to say what would have happened in this "great recession" had they remained independent carriers, but it's very possible that at least Northwest would have faced another bankruptcy or worse.
Now enter United. United was formerly the worlds largest airline before 2001 when American acquired TWA (which it did only because United tried to acquire US Airways, and turned into one of the worst acquisitions of all time). Since then, it's been leap-frogged by Delta also when it added Northwest. It has performed poorly through the 2000s with major struggles the last few years after emerging from bankruptcy. Glenn Tilton, CEO, has made it very clear he saw consolidation as the key to United's long-term prosperity, much to the chagrin of his employees, who thought perhaps he should focus on running an airline rather than looking for merger partners.
But for the past few years, United's condition was so bad nobody would bite. Not Continental, Tilton's preferred partner, nor US Airways (whose CEO Doug Parker has been equally as clamoring for a partner). But by 2010, United was in a much better cash position and running a much better operations. Perhaps the post-bankruptcy reforms finally kicked in and started turning them around? Perhaps Tilton had just found enough levers to put lipstick on the pig (forgive the reference)? Only time will tell on that, but suffice to say, United looking better with other airlines looking worse was enough to consummate a deal with partner target #1, even if he had to use negotiations with US Airways as a tool to get Continental back at the table in a serious way. So for United, this is a great deal, but for Continental, it's more of a question mark. They've had great success in the 2000s relative to the other carriers. They didn't see a need to merge, only a need to prevent United from merging with someone else. As such, the deal they get out of this is much more of a question mark.
So -- now that they're going to try and do this (and due to a lack of major market overlap, I can't imagine the DOJ saying no), here's my list on the good, the bad, and the ugly:
The Good
- First US-based airline to have legitimate market share to all three international markets, Europe, Asia, and Latin America. Incredible international market scope.
- Continental management team, generally considered the best in the business for the past several years, it appears will take most of the lead behind CEO Smisek
- Star Alliance synergy already in place, so limited impact and easier integration.
- United has some great product elements (Economy Plus, Channel 9, P.S. Service), but Continental has the best overall domestic product. Together, great potential!
The Bad
- When two airlines merger, generally the whole operation drifts to the lowest common denominator -- hmmm....
- Labor labor labor. Can they get it to work as well as Delta / Northwest and avoid the US Airways / America West debacle?
- Will Houston join Minneapolis in the list of cities that weren't supposed to be affected by an airline merger? (politicians in Houston and Cleveland are already readying their fights!).
- Integration is key. Are the folks at Delta answering the phones to help give them the keys to success?
The Ugly
- How long will it take for us to get used to the word "United" in Continental font and colors? Woah, that's weird. (If you haven't seen it, click here)
- Hubs in the 4 largest cities in America, (NYC/Newark, LA, Chicago, Houston), 3 of which are fortress hubs. Could be good for some people, bad for others. I'll stick it in ugly (more appropriately it should be in "scary"). This is the whole key to the merger in my mind. These two networks are quite complementary almost in the way US Airways and America West was (and NOT in the way Delta and Northwest only sorta were).
- You get the feeling Continental doesn't really want to do this, but felt they had to. Obviously Smisek is psyched, but what about the other folks in Houston? I hear Chicago is a tad chillier in winter.
- Lots of loyalty at risk on both sides. Can the combined carrier create a unified, competitive product? Over time, yes. But it could be a bumpy ride.
Airline mergers are generally sold to shareholders based on cost cutting and competitive positioning due to scale (revenue benefits associated with "network effects"). In reality, market power (less competition in certain key markets) is almost always the golden egg. That's become less compelling lately because of the low cost carrier model and their ability to scale up quickly in markets with reduced competition (thank you Southwest and airTran). But the beauty of this merger is that the market power it creates is far stronger in international markets, where low cost carriers can't compete. With alliances, there have always really only been 3 competitors on any international route (the three alliances), but by consolidating so much of the US-based Star Alliance power in one carrier, it will be able to take far more share against international carriers and other US alternatives. Good for the consumer? Perhaps due to scheduling and flexibility, but likely not on fares.
Finally, one last comment. There is only one US-based legacy carrier that has not been in bankruptcy. Ironically (or not?), it's also the one that's left standing alone after the 3 big mergers since 2001. I say -- kudos to you, American. The two years it takes to integrate major airlines creates a major opportunity to improve your own company -- do it expeditiously and you will succeed. American has gotten a lot of flack over the last couple of weeks at press meetings for CEO Arpey not being as humble as wall street thinks he should be -- no major overhaul plans, just minor tweaking and improvements on the table. A dangerous stance with the highest cost base in the industry.
Well, Arpey -- here's your chance to throw the gauntlet down, rally your employees, and say "alone, we will triumph!". If other airlines re-negotiate labor, re-set employee staffing levels, etc. during a merger, you need to be willing to do the same. I have full faith in American's ability to compete with the other "big 2" airlines" post-merger, but I'm not sure the status quo will do it.
Best of luck to all players.
For some reading:
Posted by Evan

